BREIF OVERVIEW
A Biomedical engineer with over 1 year experience in advertising and IT industry in managing various activities like troubleshooting IT related issues and designing & creating advertising campaigns.
PROFESSIONAL EXPERIENCE
IBM PRIVATE Ltd – Bangalore, India May 10 – Dec 10
(One of the leading IT Company in the world)
Technical Support Representative - CNA Process

Responsibilities:
• Troubleshooting & solving the technical issues related to Network, Operating system, ERP & other applications of CNA employees by taking control remotely on the system of the client with their due permission.
• Communicating effectively with supervisors & team leaders to collect information and to settle the required important complicated issues.
• Submit reports & feedbacks weekly/monthly, regarding daily activities and resolved/unresolved issues to improve the efficiency of the process.
• Escalating unresolved issues to the concerned next level technician by creating ticket and follow up till it is resolved.
• To achieve the given targets by the company and clients.
• To be well trained and specialized with the latest computer applications & software.

Achievements:
• Awarded twice for solving highest number of issues and attending highest number of clients in a week.

ORANGE Design house – Indore, India August 09 – April 10
(Advertising and Packaging designing company in Indore - India)
Designing & Media Executive

Responsibilities:
• Creating & designing advertising campaigns for various clients and advertising companies for local media.
• Acted as primary contact for advertising agencies and clients on queries and requests concerning invoices, schedules, pricing, etc.
• Administered database of customer accounts and maintained client files and contracts.
• Managing orders placed by various clients.
• Coordinated sales activities and advertising campaigns on a monthly basis
• Acted as liaison between media representative and production department.

PROJECT
MAJOR PROJECT
PROJECT TITLE – ARTIFICIAL LIMB
PROJECT DETAILS – Designed an artificial limb comprised of Angular sensors, Servo motors, Microcontroller, A/D converters and flip-flops. My responsibilities included the complete designing of the PCB as well as placing the components on that board. On completion, it could be used as an artificial limb

MINOR PROJECT
PROJECT TITLE – STRESS METER
PROJECT DETAILS – Designed a stress meter for measuring the stress level in person, using Sensors, Transistors, Resistors, Capacitors & LED’s. My responsibilities included complete designing of the PCB & searching the relevant data related to the project.