My current location is Dubai, UAE, and i would like to find a position within one of the local airlines or at the Airport establishments.

Silion Lilia Curriculum Vitae

Personal profile



airline employee // space control agent//call-center agent//travel agent (air-tickets section)
fast learner, sociable, mobile, responsible, confident, able to work in team and under pressure;
respectful, courteous, service-oriented towards clients and passengers; customer-focused; skilled in problem- and conflict-solving situations; patient and reassuring dealing with customers; polite and professional approach towards all customers and able to deal tactfully with upset or angry passengers;

Experience:

travel agent in travel agency “Solei Turism” from September 2007 till February 2008

-responsible for answering all phone calls from members traveling or needing information to any destination and booking such reservations in a timely and efficient manner.
-provider of professional, accurate, cost effective air travel arrangements for clients while providing excellent customer service
- efficient mediator between travel agency, airlines and their clients
- furnisher of outstanding customer service within multinational environment (Russian, Romanian, English, French)
-responsible for completion of all ticketing, secured payments
- punctilious arranger of detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients
- remarkable negotiator in ensuring extension of payment deadlines when necessary
- incomparable consultant in the domain of airline rules and regulations, tariffs and other industry requirements as restrictions on luggage
-easy-adaptable to deal with different airline/airfare contracts and pricing structures
- skilful in calming and reassuring nervous passengers

space control agent in Air Moldova from February 2008 till the present

- responsible for incoming calls and e-mail correspondence on all the levels of airline
- controller and monitor of lists of passengers and lists of reservations made within the hosting company flight
- skillful mediator between the schedule section and the GDS maintenance section
- executor of all the changes in schedule of the flights and their introduction into the GDS
- helpful consultant and adviser for travel agents and passengers regarding schedule changes and provider of possible solutions and pieces of advice
- efficient mediator between the company clients and company itself
- adequate supplier of fast interchange of information between section of Space control and other sections and departments within the airline
- the only furnisher of international and multilingual interchange in Russian, Romanian, English, French and Spanish speakers
- unique assistant and excellent adviser for travel agents and representatives of other airlines
- efficient collaborator with all the agents of airline at all its levels

Personal details

Silion Lilia
Female
Citizenship : dual citizenship Republic of Moldova and Romania
Date of birth: 22 02 1985
not married
cell phone number: 0553271428
e-mail: lsilion@yandex.ru
current location : Dubai, Al Barsha, Al Maha Tower B

Education

Diploma of Amadeus Certified Agent (2007)
Diploma of Higher Education: State University of Moldova, 2007
Diploma Bachelor’s degree: State University of Moldova, 2003
Diploma of secondary education: secondary school ?85, Chi?in?u, 2002

Practiced languages

Mother tongue: Russian
Official State language: Romanian
Foreign language A: English
Foreign language B: French
Foreign language C: Spanish

Technical IT knowledge and skills

- basic computer literacy
- Word, Outlook, Internet
- practical knowledge of using GDS (Global Distributional System): Gabriel, Amadeus
-practical knowledge of using Sitatex System (Mail Messaging System)