Curriculum Vitae

Mithun Bose

E-5/19, Jai Taramani Housing Society,
Bangur Nagar, Goregaon (West),
Mumbai – 400 090.

Tel : 022 – 2877 5081

Mobile : 9820862489

Email : bosemithun@yahoo.com

Career Objective

A challenging position in a service/Business Industry, Financial Organization or an IT industry with an opportunity to contribute to the efficient operation of an organization and to earn an advancement through on the job performance, in consideration of my
qualification and experience.


Personal Information

Date of Birth: 08th October 1977

Marital Status: Single


Education


Oct.1996 Secured 51 % in H.S.C (Commerce) examination from Maharashtra Board of Education.

Mar.1994 Secured 55 % in S.S.C. Examination from Maharashtra Board.


Additional Qualification


July 2002- July 2003

Secured 72% in Craftsmanship in Cookery from Kamat’s Institute of Catering Management from Maharashtra board of Vocational studies
.

Apr 2000 – July 2002

Completed Web Designing course from Bajaj Institute of Computer Education.


July 2000

Secured 50 % in Licentiate in Advanced Electronic Video Servicing from Maharashtra Board of Vocational Studies.

Mar.1998

Secured 56 % in Licentiate in Electronic Radio Servicing from Maharashtra Board of Vocational Studies.


Work Experience


Worked in Taurus Gifts & Promotion as an Office Executive from August 1st 1998 to April 15th 1999.

Worked in Tata Share Registry Limited as a temporary staff from May 1999 to April 2000.

Worked for Kshetra Computer Services as a Data entry Operator for the period January 1st, 2004 to March 31st, 2004.

Worked for TransWorks as Sr. Customer Care Specialist in a Web-Based Technical Process for the period of 15th November 2004 to 27th June 2006

Present working in IBM Daksh as Executive Operations from the period of 28th June 2006 till date.


Functional Responsibilities

Attending to Share holders enquires over the counter and over the telephone.
Endorsement of Share Certificates.
Replying to doubts regarding technical issues on the customers through e-mail and through chats.
Verification of Stamp duty affixed on Transfer deeds.
Scrutiny of Transfer deeds.


Computer Skills

Operating Systems: DOS, Win 98, Win 2K
Ms Office: Excel, Word, PowerPoint, Access, MS Project
Internet: Well versed with search engines and various internet concepts
CRM Packages: Exposure to LivePerson, eGain, Kana etc.


Other Skills & Attribute

Excellent troubleshooting, problem resolution and analytical skills.
Attention to detail and accuracy.
Ability to manage time and meet deadlines in a multi-task environment.
Ability to independently learn and use new software applications efficiently.
Internet Savvy. Outstanding internet based research skills.



Extra Curricular Activities

Won second prize in Inter Collegiate Table Tennis Tournament.
Participated for the traditional food festival held in kamats Institute of hotel and catering management


Languages Known

English, Hindi, Marathi & Bengali.


References


Miss Suma Roy
Human Resources
Cellbion Interactive Pvt.Ltd,
C-2, Cellbion House,
Wagle Industrial Estate,
Thane (w) 400604
Tel: +91 -22 -581 27 27


Shubhamoy Mukherjee
Assistant Manager Operations
TranWorks
Saki Vihar
Opp. Chandivali Petrol Pump
Saki Naka, Andheri (East)
Tel: - 9820275366